HeroChat Blog
Your customers write to you wherever is most convenient for them: some via WhatsApp, others comment on Instagram and move to DMs, others use Messenger from your Facebook page. If you handle each network from its own app, with no unified system, you end up jumping between screens all day and losing messages along the way.
A multichannel shared inbox brings WhatsApp, Instagram, and Messenger together in one place: every message lands in the same list, with the same assignment system, tags, and history — no matter which network the customer wrote from.
HeroChat centralizes WhatsApp, Instagram, and Messenger conversations into a single shared inbox for your team, with the same tagging system, funnels, and AI bot across all three channels. You don't need to check three different apps or train your team on separate tools for each network.
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The full CRM, to sell over WhatsApp without generating AI ads.
The complete CRM + Vox: generate your own AI ads.
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Can I handle WhatsApp, Instagram, and Messenger from the same place?
Yes, with a multichannel shared inbox like HeroChat's, every message lands in the same list regardless of the network.
Does a customer's history merge even if they write from different channels?
Yes, the same customer is identified and their history is unified, even if they started on Instagram and later wrote on WhatsApp.
Does the AI bot work the same on Instagram and Messenger as on WhatsApp?
Yes, the same reply and qualification logic applies across all three channels.
Do I need to set up each channel separately?
Each channel is connected once to the platform, and afterward everything is managed from the same inbox.
Pick your plan and start today
Secure payment processed by Hotmart.
The full CRM, to sell over WhatsApp without generating AI ads.
The complete CRM + Vox: generate your own AI ads.
Everything, no limits: clone your voice and create talking avatars.