HeroChat Blog
When your business had one salesperson, a phone with WhatsApp was enough. But the moment you hire someone else, the question comes up: how do we both reply from the same number, without stepping on each other or losing messages?
WhatsApp lets you link the same account to several devices (up to 4). It works for two people to see the same chats, but there's no conversation assignment or control over who should reply to what — the risk of duplicate replies remains.
The right way to scale: your number connects to the official WhatsApp API, and a CRM (like HeroChat) gives each user their own login, with assigned conversations, internal notes, and different permissions by role (admin, agent).
Sharing one WhatsApp Web account's password among several people isn't a real solution — there's no way to know who replied to what, or to revoke access for someone who leaves the team without changing everything. A CRM with individual logins fixes this at the root.
HeroChat gives every person on your team their own account, with configurable permissions (who sees what, who can edit funnels, who only replies to chats). Everyone works from the same WhatsApp number, with a shared inbox, unified history, and an audit trail of who did what — without sharing passwords or risking full access to the business.
Pick your plan and start today
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The full CRM, to sell over WhatsApp without generating AI ads.
The complete CRM + Vox: generate your own AI ads.
Everything, no limits: clone your voice and create talking avatars.
How many people can use the same WhatsApp number with linked devices?
Up to 4 devices, but with no conversation assignment or control over who replies to what.
Do I need the official WhatsApp API to have multiple users with permissions?
Yes, to have individual logins, role-based permissions, and audit trails, you need a CRM connected to the official API.
What happens if an employee leaves the team?
With a CRM like HeroChat, you simply deactivate their account — no need to change the WhatsApp password or affect the rest of the team.
Can I give limited access to a new agent?
Yes, HeroChat lets you configure role-based permissions — for example, an agent who can only see and reply to chats, without editing funnels or viewing sales reports.
Pick your plan and start today
Secure payment processed by Hotmart.
The full CRM, to sell over WhatsApp without generating AI ads.
The complete CRM + Vox: generate your own AI ads.
Everything, no limits: clone your voice and create talking avatars.